Date: Thurs, 15th Sept
Time: 20h00-21h00
Online reviews for businesses and products are a growing industry with some researchers suggesting that a big enough collection of those 5-star ratings can boost customer spend[1]. Can TB health services also benefit from similar user-level oversight and feedback? Community-led monitoring enables end users of health services to provide data on the quality, accessibility and acceptability of those services. This gives patients the ability to hold health service providers accountable. It also gives health service providers invaluable feedback on where problems are developing, and, where communities are asked for solutions, can assist them to address them. Join our online tweet chat to explore how community-led monitoring can democratise accountability for health services and improve access and quality.
Questions:
- How would you explain community-led monitoring of health services to someone who has not heard of it?
- Why do we need community-led monitoring? Why is health data from the health system not enough?
- Do you have any examples of how community-led monitoring has impacted on health services in general, or TB health services?
- What are some of the barriers we need to overcome in order to successfully implement community-led monitoring initiatives?
[1] https://www.invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/#:~:text=Customers%20are%20likely%20to%20spend,business%20with%20%E2%80%9Cexcellent%E2%80%9D%20reviews.&text=On%20average%2C%20a%20one%2Dstar,a%20business%20about%2030%20customers.
